We need to stop trying to use strategy, scorecards, and process definitions to dictate what decisions people should make, and instead focus on helping people understand how to make decisions when faced with problematic situations.  It is not possible to predict all of decisions a person might have to make in the course of a day, so teaching them how to use your strategy to make aligned decisions is more important than trying to anticipate all of the questions that might come up and committing the ‘right’ answer to a policy, procedure, process, edit, values statement, strategy picture, or any other artifact that gets buried in a knowledge base somewhere and never sees the light of day.