Growing companies are taking an increased interest in how to build culture with intention. Starting with the recruiting and on boarding process, they are looking as much for fit as for technical skills. Thanks to the success of places like Zappos and DaVita, where culture is almost an obsession, we have seen the influence of culture on driving revenue, customer experiences, and employee retention.
The difference between these companies and others starts with intention. Culture is no accident – it is defined, understood, and reinforced continually at companies that use culture to drive results. The leaders in these organizations know how to build to suit the culture, and success comes first from within. It is almost an organic application of design thinking, because it forces management to ask a different set of questions when developing a new product, market, or service. Rather than starting with the technology, putting culture first creates a natural sequence of designing customer and employee experiences first, and then following with technology solutions that support that direction.
If you are in a growing company or division and you want to create culture with intention, consider how you personally understand and model the culture you’d like to see. Remember Kouzes and Posner’s disciplines of leadership – ‘model the way’ is core to everything leadership should do. Culture emanates not from what leaders say but from what they do – the decisions they make, the priorities they set, and the way they orient towards customers and employees. If you start innovation processes, operational solution sessions, or product development by asking ‘does this direction support us having the culture we want to have’ and ‘can we successfully develop this and be in alignment with our cultural commitments’, you will be on your way to building a culture with intention.