Employees who feel ‘engaged’ with their workplace – excited about who they work for, enthusiastic about what they do, and interested in the broader organization – are more likely to be productive, innovative, and collaborative.  And, they are more likely to stick around and contribute to the work environment both in person and virtually.

I see eight key elements that support engagement – they all challenge the 1990s commitments to efficiency and the assumptions that people can be managed to functional extremes.  We need to start managing people as best / most productive when they are social, and machines as best /most productive when they are functional.